Why Natalie Popplewell's Wedding Photography Leads Weren't Booking, and How She Booked $25K in About 90 Days at Higher Prices

Natalie had already doubled her business with ads once. When she ran them herself, she got plenty of leads, but couples balked at her prices and she switched the ads off. After joining The Icon Agency and rebuilding her sales process, she booked six couples in about three months, including her first couple who hadn't even picked a date.

Interview by Peter Byram, Founder of The Icon Agency

Published Date: October 8, 2026

Interview by Peter Byram

Founder, The Icon Agency

Published:

October 8, 2026

A Great Year With Ads, Then Going Solo (01:02)

Peter: When we first connected, what was going on in your business?

Natalie: I'd had a really good year before that, and it was because of ads. I found someone to help me with ads, and my business doubled compared to when I was getting leads from various sources without much marketing. Then that coach fell off the map, so I thought, "I've got this now, I'll do it myself." I ran the ads myself through the winter and early spring, and it didn't go as well as the year before. I kept turning my ads on and off because I wasn't booking the way I wanted. I think I got a little cocky and started taking shortcuts with the leads I got, and people weren't booking me at the prices I wanted. So I turned the ads off for a couple of months. That's when I saw one of your ads, and I thought, "Maybe I need help with the ads, or maybe it's my sales process. Let's find out."

Too Many Leads, Too Few Bookings (02:51)

Peter: So you were running the ads yourself. Were you not getting leads?

Natalie: I was getting too many, and they all seemed kind of low-budget. So I'd tweak things, like adding a budget range to the form or saying it was only for photo and video, to cut down on leads. Then I got very few leads. I didn't know which way to go. Do I want fewer leads that might book but cost $40 each, or 20 leads a week that I talk to and maybe don't book anyone? I was overwhelmed, so I shut it off.

Peter: You're a unique case, because you came to us having already had success with ads on social media. Then you got into a lot of the thinking in the industry about pricing and cheapening your brand, while trying to square that with the fact that ads had worked for you before. So you were getting leads, but people weren't booking?

Natalie: Yes. I'd get a ton of leads, but when they heard my prices, they were just like, "Uh, okay."

What Changed Working With The Icon Agency (04:37)

Peter: What was different about working with us versus doing it on your own?

Natalie: At first, we had some struggles with the ads, and the algorithm was being weird. I wouldn't have known how to handle that, so it was great to have you guys say, "We're going to figure this out." You did, and I got a ton of leads. The accountability was also good. On the group coaching calls, I could say, "I'm saying this on my calls, but it's not turning into anything," and get advice. That's where I saw changes in how I did consultations, and that brought changes in actual bookings.

$25K Booked in About 90 Days (05:34)

Peter: Let's get to the chase. What results have you seen since we started working together?

Natalie: I've booked five weddings, and the summer months are usually really tough for me, so having all of that come in at once was awesome. The total was about $25,000 between photo and video.

Peter: So $25K in about 90 days, after a little setup time to get the ads going. A lot of people think they just need leads and they'll close them. But you were getting leads, and you weren't getting the results you wanted. How much did the accountability factor in, having someone say, "Trust the process, don't listen to what you're hearing over there, focus on what works"?

Building a Business Around a Full-Time Job (09:26)

Peter: What does your schedule look like?

Lexi: I wake up at 5:30 and work at the lab from 6 to 2. I skip lunch so I can get out a little earlier, and once things calm down around noon, I'll listen in on your coaching call. I get home around 2:15 or 2:30 and start messaging leads right away. I start discovery calls around 3 and take them until dinner. One night I had 15 minutes to eat before a consult. Then I do consults until I start getting ready for bed around 9:30. I message leads in between calls and around dinner too.

Peter: If you have a nine-to-five and want your own business, you need a five-to-nine. Why are you willing to do all this?

Lexi: I have to get out of my job. It's mentally draining, and the building itself is a health hazard. I have a date for putting in my notice, and I look at it every day.

Peter: The people I see really hit their goals have a strong reason why it's a must, not a should, and they chip away at the goal consistently every day.

Why She's Quitting Her Job in September (12:19)

Lexi: I'm planning to quit at the end of September. That's a three-paycheck month for us, and the third check doesn't have benefits taken out. I was originally going to quit in December, but things keep getting worse at work. Realistically, I could quit at the end of August, but I'm giving myself a little wiggle room. I've been saving six months of my and my husband's expenses and loans as a safety net. Honestly, I could quit right now and be fine.

Peter: When we started and I told you we'd get you out of this job and make you a full-time photographer, did you think I was crazy?

Lexi: A little bit. But I'm so happy I trusted you.

Why You Have to Talk to a Lot of People (15:42)

Peter: In your second month, you gave offers to about 19 couples, and 10 said yes. That's over 50%, with no sales training. Why do you think you picked it up so fast?

Lexi: The process is laid out so clearly. I didn't always feel confident, but couples would still book, and I'd think, "The process is working."

Peter: You're also on almost every coaching call, and you work closely with Morgan, so you're saturating yourself in the material. I talk to people who get three to 10 leads a month and do two consults a month, and they're surprised they're not making more money.

Lexi: I'd heard you and others say you have to talk to a certain number of people. It's laid out in numbers: to reach your goal, you have to do X. You need to talk to a lot of people to book a lot, because a lot of them will be no's. Since I started with you, I've had conversations with 305 people.

Peter: Some people don't want to hear that, because it means a lot of work and a lot of rejection. But while you're doing it, you're building your audience and making connections with wedding parties and vendors. Eventually you may not need as many calls. But if you're trying to launch or scale, you have to talk to a lot of people.

$42K in Revenue in Two and a Half Months (20:24)

Lexi: I've collected $22,325 in cash, which is more than I make in a year at my job. My revenue is $42,550.

Peter: You made more in about two and a half months, in a business that isn't even a year old, than your full annual salary. And you have these skills for life. What's next?

Lexi: Quitting my job, and challenging myself to keep getting better every month. I'm also trying to get my husband into video so we can offer both. He already comes to some weddings as my assistant and asked, "Why just stand there when I could do something?" He's testing it out to make sure he actually enjoys it.

Peter: You're in Arkansas, not New York City. You're low-key, but you're a killer behind the scenes. What do you attribute that to?

Lexi: I'm a perfectionist, and I love a challenge. Quitting my job, launching my business, and going full-time is a big challenge, but it's fun. This one is going to make me a better person, and I get to help a lot of brides.

Selling Albums She Believes In (23:34)

Lexi: I only offer collections with albums, because I think every couple needs one. I'd never sold an album before, so I reached out to an album company and chose them because the quality is so good. I'm going to make one for my own wedding.

I did a free engagement shoot before I started working with you, to get my name out there. When I finished editing it, I texted her: "I'd feel bad if I didn't offer you this album or wall art. You need it." She said, "I definitely don't want our photos just sitting there." I have her reveal session tonight.

Peter: For anyone listening, we're talking about albums worth $2,000 to $4,000 after the initial booking. Every client we have who sells albums successfully has total buy-in that couples need them. When you're in love with what you offer and you want the world to have it, that's a superpower.

Her Advice for New Clients and Skeptics (29:00)

Peter: What's been the most transformational thing since working with us?

Lexi: I had no business knowledge at all. Now I have a lot more business, marketing, and sales experience. I'm not as ignorant anymore, like thinking, "People won't buy this." And I'm shocked at how little photography has to do with running a photography business.

Peter: Photography is the fulfillment, the vehicle for delivering what couples really want. What would you tell a new client who doesn't feel confident yet?

Lexi: Hearing no is part of the process. Trust the process and practice it. You'll get more confident, it'll show, and you'll book more. Just keep hammering. You can do it. If you want to set yourself up for success, aim for 10 to 15 discovery calls a week and at least five consults a week. That's what I do. I calculated it once: I work 40 hours a week at my job and about 45 hours a week on my business, including weekends.

Peter: And what would you say to someone who isn't a client yet and is skeptical?

Lexi: I was the same way. I asked my husband, "Do you think this guy's legit, or is it a scam? It can't be true." He Googled it and didn't find much, which made it seem even sketchier. But I told him, "I can't let this be a potentially pivotal moment in my life and not take the opportunity." I saw it working for other people, and I was determined. I'm so glad I did it.

Peter: Jordan was in a similar situation as a full-time police officer doing consults at night. When she quit, she said, "What do I do with all this time?"

Lexi: That's what I'm worried about too. I'm already planning a schedule for when I'm home full-time.

Peter: You'll have new projects, like building your team and offloading tedious work. Six figures is in the bag for you this year.

$25K

in photo and video booked in about 90 days

6

couples booked since joining

8-12

consultations a month

1st

couple ever booked before choosing a date

Natalie Popplewell of Ginger Snap Studios has been shooting since high school. She went full-time in 2017, and for the past two years or so she has focused only on weddings, offering photography and video in the Dallas area.

The year before she joined The Icon Agency, she worked with a coach who ran ads for her, and her business doubled. When that coach disappeared, she started running the ads herself. She got plenty of leads, but couples balked at her prices. She kept turning the ads on and off, then shut them off for a couple of months.

Getting leads that don't book?

We run the ads and teach you the sales process Natalie used to book $25K in about 90 days at higher prices.

She joined The Icon Agency to find out whether the problem was her ads or her sales process. It turned out to be mostly the sales process, and her own mindset.

In about 90 days, she booked five couples for about $25,000 in photo and video. Then she booked a sixth couple who hadn't picked a date yet, something she had never done before. She's booking at higher prices than the year before.

In this story

  • Why Natalie's leads weren't booking

  • Letting go of "people should chase me"

  • How Natalie books her couples now

  • Higher prices, booked with confidence

  • How many consultations it takes

  • Natalie's advice for other photographers

  • Key Takeaways

  • Frequently Asked Questions

Why Natalie's leads weren't booking

When Natalie ran her own ads, getting leads wasn't the problem. She got too many, and most of them felt low-budget.

"I would get a ton of leads, but when they heard my prices, they were just like, 'Uh, okay.'" — Natalie Popplewell, Ginger Snap Studios

She tried to filter them out by adding a budget range to her form and saying it was only for photo and video. That cut her leads down to almost nothing. She felt stuck choosing between a few leads that cost $40 each and 20 leads a week that might not book at all. Overwhelmed, she turned the ads off.

Looking back, she says the problem was her. After a great year, she had gotten a little cocky and started taking shortcuts with her leads.

"I think it was because I got a little cocky, and I started taking shortcuts with the leads I got." — Natalie Popplewell

Letting go of "people should chase me"

When Natalie joined The Icon Agency, the team worked through some early ad problems, and the leads came back. The bigger change was in how she handled them. She credits the accountability and coaching calls, where she could share what she was saying on calls that weren't turning into bookings and get specific advice.

"It was probably 99% of it, truthfully. I got out of the mindset of, 'I'm so valuable, people should be chasing after me,' to, 'Maybe I need to chase after them, tell them why I'm valuable, and see how that goes.'" — Natalie Popplewell

She thinks much of the "charge what you're worth" advice comes from influencers and coaches. The advice isn't wrong, she says, but in a saturated market like Dallas, you still have to prove your value.

"There is a photographer waiting to take your spot." — Natalie Popplewell

"Get an acquisition system working. Get people buying. Then, once you have demand and you're feeling confident, raise your price." — Peter Byram

How Natalie books her couples now

  1. Follow a call structure. She started with a script. Now she mostly ad-libs, but she keeps it nearby in case she blanks.

  2. Turn the pricing guide into her script. She rebuilt her pricing guide so the "about me" section comes before the packages. It reminds her what to say on the call, and it reminds couples of what she said when they reread it later.

  3. Get to know what the couple actually wants. Instead of reading her packages to couples, she asks what they need, then explains why she's the right person to make their wedding happen.

  4. Show her work and share real stories. She added links to full galleries and tells couples about recent clients who were glad they booked her.

  5. Give couples a reason to book soon. She sometimes adds a bonus discount for booking quickly.

  6. Lock in couples without a date. She learned how to take a deposit from couples who haven't set a date. Her sixth booking came from a couple she'd first talked with two months earlier.

"I don't want to lose you." — What Natalie's couple told her when they paid the deposit before picking a date

Automated text messages now handle much of her follow-up and get calls booked quickly.

Higher prices, booked with confidence

Natalie didn't lower her prices to get bookings. She raised them from the year before, and she's booking at those higher prices.

"I just didn't know how to do that before this. This has helped me convey value and get booked at these higher price points, so I can really focus on these specific weddings instead of having a million of them." — Natalie Popplewell

Each booking has made her more confident on the next call.

"As I'm booking, I'm getting more confident and saying, 'Here's why I'm valuable, and here's why you want to use me.'" — Natalie Popplewell

She still doesn't think of herself as a good salesperson.

"It's obviously working a lot better than it was earlier in the year." — Natalie Popplewell

Getting leads, but not bookings?

Natalie had plenty of leads, but couples kept balking at her prices, and she turned her ads off. About 90 days after joining The Icon Agency, she had booked $25,000 in photo and video at higher prices than the year before. If your inquiries aren't turning into bookings, let's look at where your business is now and whether the program is the right fit.

How many consultations it takes

Natalie used to get two or three leads a month, mostly from people who already knew her. If she got them on the phone, they booked. That brought in about 20 weddings a year, but she wanted more.

Couples who find you through an ad haven't followed you for years or heard about you from a friend. That means more conversations. She aims for two or three consultations a week, about 8 to 12 a month, and many more short discovery calls.

"I did not realize how much work it was going to be. But that's okay, because people are not coming to you from a referral. They're just like, 'Oh, a contest, cool.'" — Natalie Popplewell

"It's worth it. You're going to do like 10 disco calls a week, but it all works out, and then you'll book five in a month." — Natalie Popplewell

"The marketing doesn't stop once you get the inquiry. The marketing begins once you get the inquiry." — Peter Byram

Natalie's advice for other photographers and filmmakers

Don't get cocky: "You're always going to have to work a little bit for this, and that's okay. There's nothing wrong with that."

Stay consistent: "The moment I turned off the ads and stopped calling people and said, 'Whatever, I'm going to let it happen,' nothing happened."

Don't rely on a following: "I know people with huge Instagram followings who don't book anything. Try not to think you're better than a marketing process and a sales process. You're not."

Know your worth, and show it: "Know your worth, absolutely. But you also have to learn how to convey that to people in a way that isn't cocky."

Make it easier as you go: Once you're consistent, look for ways to save time. For Natalie, automated texts were "the best thing I ever did."

Key Takeaways

  • Lots of leads don't help if they aren't booking. The fix may be in your sales process, not your ads.

  • Filtering out too many leads can leave you with almost none.

  • "Charge what you're worth" works only when you can show couples why you're worth it.

  • Turning your pricing guide into a call outline helps you remember how to present your value.

  • Couples without a date can still book if you give them a way to lock you in.

  • Leads from ads take more conversations to book than referrals, so plan for it.

Frequently Asked Questions:

Why aren't my wedding photography leads booking?

For Natalie, it wasn't the number of leads. Couples balked at her prices because she wasn't showing them her value. Rebuilding her consultation and getting coaching on her calls helped her book $25K in about 90 days.

Should I add a budget question to my lead form to filter out low-budget couples?

Natalie tried that, and her leads nearly dried up. She now gets more leads and focuses on showing her value during consultations.

Can you start a wedding photography business while working full-time?

Natalie says you have to prove your worth too, especially in a saturated market like Dallas. She raised her prices and is booking them, because she learned how to show couples why she's worth it.

How do I book a couple who hasn't picked a wedding date yet?

Natalie learned to take a deposit to lock couples in before they choose a date. Her first one came from a couple she'd talked with two months earlier.

How many consultations does a wedding photographer need each month?

Natalie aims for two or three consultations a week, about 8 to 12 a month, plus more short discovery calls.

Should I use a script on wedding consultation calls?

Natalie started with one and kept it handy. Now she uses her pricing guide as an outline and ad-libs most of the call so it feels genuine.

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